You may use the "Note" box located on the order form to request a particular time of day for your delivery. We will do our best to honor your request, however, we cannot guarantee the time request without confirmation from our customer service department. Delivery times outside our delivery area cannot be guaranteed, therefore, please call us for detailed information.

All information is held in strictest confidence. We do not trade, rent or sell this information to outside companies. We only use this information to personalize your shopping experience, as well as notifying you about special offers, services and enhancements.

Local delivery in the greater Miami Dade area is available on Weekends and Holidays. Unfortunately we cannot guarantee delivery on for the mentioned situations outside our delivery area as it is not a standard delivery.

Because we personally deliver all orders in Miami Dade Area, it's never a problem that the recipient may have stepped away during the attempted delivery. If you have any specific instructions for the delivery of your gift bouquet, be sure to enter them into the "Special Delivery Instructions" field during check out. Otherwise, the delivering person may choose to:

- Call the recipient to schedule an appropriate delivery time of your gift (Make sure to leave the contact info).

- Leave a note on the recipient's door asking them to contact the florist to schedule a delivery time.

- Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance).

Floral substitutions, while rare, are sometimes necessary due to temporary, regional availability issues. Our Flower Chef will always maintain the style, theme, and color scheme of your arrangement using fresh flowers of equal value, should a substitution be required.

When you order custom designs, they will be produced as closely as possible to the picture. Please remember that each design is custom made. No two arrangements are exactly alike and color substitutions of flowers may be necessary.

We make every effort to ensure that the flowers featured on our pages are in season and available. Some flowers may not always be available. We reserve the right to substitute flowers of like color, appearance, and value. Because of the popularity of some floral arrangements, we also reserve the right to substitute pictured vases and decorative containers with ones similar in shape, color, value, and style.